Chief Operating Officer
Role Overview
This senior-level role involves overseeing end-to-end fulfillment operations, managing teams across customer service and warehouse functions, and optimizing the tech stack (Shopify, ERP) for a fast-growing ecommerce brand. As a player-coach, you'll build SOPs, manage vendor relationships, and report operational KPIs to the CEO, driving the company from $3M to $10M+ in revenue.
Perks & Benefits
You'll have direct access to the CEO and a seat at major decisions, with autonomy to build systems from the ground up. The role offers flexibility and results-oriented culture, with a base salary of $100-200k and growth potential into a true executive position.
Full Job Description
About The Role:We're a fast-growing ecommerce brand doing $3M in annual revenue and we're looking for a hands-on COO to help us scale to the next level. This is a player-coach role- you'll be building systems and processes while still rolling up your sleeves to get things done. If you thrive in lean, scrappy environments and love turning operational chaos into clarity, we want to hear from you.What you'll ownEnd-to-end fulfillment operations — including 3PL relationships, shipping carriers, and inventory managementDay-to-day team management across customer service, operations, and warehouse functionsOur tech stack (Shopify, ERP, helpdesk tools) and identifying automation opportunitiesCustomer experience standards — CS policies, returns/refunds processes, and escalation handlingOperational KPIs including COGS, fulfillment costs, margins, and CAC — with weekly reporting to the CEOVendor and supplier relationships — contracts, lead times, and supply chain resilienceBuilding the SOPs and org structure that get us from $3M to $10M+What we're looking for3–7 years of operations experience, ideally at a DTC or ecommerce companyProven track record building and managing small teamsComfort with ecommerce tools — Shopify, 3PL platforms, WMS, and similar systemsStrong analytical mindset — you're comfortable in spreadsheets and love a good dashboardExperience managing supplier and vendor relationshipsA bias for action and the ability to move fast without breaking thingsCompensation:Base salary:$100-200kWhy join usReal ownership — you'll have a direct line to the CEO and a seat at the table on every major decisionA business with strong fundamentals and room to growFlexibility and autonomy — we care about results, not hours loggedThe chance to build something from the ground up and grow into a true executive rolePlease mention the word **ACCESSABLE** and tag ROjox when applying to show you read the job post completely (#ROjox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.