Chat Suppore
Role Overview
As a Chat Support Specialist, you'll handle customer inquiries via live chat and email, troubleshoot software issues, and escalate technical problems. This full-time remote role requires previous chat/email support experience in a software or SaaS company, and involves working independently to maintain high customer satisfaction.
Perks & Benefits
This is a full-time remote position offering a long-term opportunity with competitive salary based on experience. You'll work independently with a reliable internet connection, and gain experience with help desk platforms like Intercom, Zendesk, or Freshdesk.
Full Job Description
We are looking for an experienced Chat Support Specialist to join our software company full-time.You will be responsible for assisting customers via live chat and email , answering product questions, troubleshooting issues, and ensuring customers have a great experience with our software.Responsibilities Respond to customer inquiries via live chat and email Troubleshoot basic software issues Escalate technical problems when needed Maintain a high level of customer satisfaction Document customer feedback and common issues Work closely with our support and operations teamsRequirements Previous experience in chat and email support for a software or SaaS company Excellent written English Strong communication and problem-solving skills Ability to work independently Reliable internet connection and computer Experience with help desk platforms such as Intercom, Zendesk, Gorgias, Freshdesk, or similar is a plusPosition Details Full-time remote role Long-term opportunity Competitive salary based on experienceHow to ApplyPlease Send Your resume A brief introduction Details of your previous support experiencePlease mention the word **KEENLY** and tag RMmEwMTo0Zjk6YzAxMDpkNzNkOjox when applying to show you read the job post completely (#RMmEwMTo0Zjk6YzAxMDpkNzNkOjox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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