Carrier Ops Associate

About Passport:

At Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping—enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and ecommerce experts, integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences.

As a Carrier Ops Associate, you’ll have a direct impact on day-to-day operations by resolving carrier and vendor issues, maintaining clean data, and identifying trends that drive improvements. This role is hands-on, fast-paced, and gives you real visibility into logistics workflows. Our team is collaborative, detail-driven, and focused on building efficient, scalable processes together.

What you'll do:

• Handle vendor and carrier inquiries via email and phone with clear, professional, and solution-oriented communication. Investigate parcel issues and vendor concerns using tools such as tracking systems, internal databases, external portals, and historical ticket logs.

• Identify root causes and recurring issues; escalate with context to ensure timely resolution. Manage a structured daily task list while proactively responding to emails and operational updates.

• Maintain accurate records by updating internal systems, spreadsheets, and portals throughout the day. Review large data sets for inconsistencies and correct errors to maintain high data integrity.

• Analyze operational and performance reports using tools like Tableau to identify trends, flag anomalies, and support data-driven decisions. Adapt quickly to new tools, workflows, and platforms, contributing to continuous improvement and team documentation.

• Collaborate closely with the Operations team and cross-functional partners to share updates, surface blockers, and drive resolutions. Support process documentation and suggest improvements by identifying inefficiencies and pain points. Multitask effectively in a fast-paced environment while meeting deadlines and aligning with business priorities.

What we're looking for:

• Excellent English communication skills both written and verbal. Communicates clearly and concisely; detail-oriented and process-focused with a strong drive to improve workflows and solve problems. Quickly grasps new processes and implements them effectively.

• Brings a strong data mindset with the ability to identify trends and spot inconsistencies; experience with Tableau is a plus. Comfortable working in high-volume settings and managing multiple tasks under pressure.

• Self-motivated, dependable, and skilled in time management and task prioritization. Brings a positive attitude, energy, and eagerness to learn and grow in a dynamic remote environment.

• Works well in a collaborative team setting, values transparency, and communicates openly. Flexible and adaptable, with the ability to navigate shifting priorities and operational needs.

• Familiarity with tools such as Zendesk, Google Sheets, and Microsoft Office Suite is a plus.

• Schedule options include Monday–Friday, 9 AM– 5 PM (Eastern) or 11 AM to 7 PM (Eastern)

A sneak peek into our perks & benefits:

- Competitive cash and equity packages

- 100% remote work environment #LI-Remote

- Paid Time Off

- 8 weeks Paid Parental Leave

- Monthly team get-togethers - bring on the Zoom comedians, pop-a-shot contests, and sip ’n paints!

- Quarterly virtual team gatherings and biannual team offsites

- Annual Work Smart Fund to support your professional growth & working environment

- Teammates around the world in 20+ different countries!