Care Team Program Manager/Senior Care Team Program Manager

We are searching for a Care Team Program Manager or Senior Care Team Program Manager. This role brings operational discipline and execution rigor to clinical leadership, translating care priorities into structured programs while owning resource allocation and prioritization decisions that keep clinical initiatives on track. You'll serve as the operational counterpart to clinical leadership, enabling them to focus on clinical strategy and care quality while you drive the execution engine. Reporting to the Chief Medical Officer this role serves as the operational thought partner to clinical leadership, the person who ensures care priorities translate into executed programs. You'll work at the intersection of care strategy and operational execution, with direct authority over clinical project resources and timelines.

Responsibilities:

Care Program & Project Leadership

• Own end-to-end project management for high-priority care initiatives, from scoping and planning through execution, launch, and post-implementation evaluation

• Act as the single point of coordination across care projects, maintaining a full view of active and upcoming initiatives, dependencies, and resourcing needs

• Translate care priorities into clear project plans, timelines, and deliverables, ensuring alignment with operational and business objectives

• Proactively identify risks, bottlenecks, and tradeoffs, escalating decisions as needed to keep work moving forward

Cross-Functional & Interdisciplinary Collaboration

• Serve as the clinical stakeholder and advisor on cross-functional initiatives led by other teams (Product, Ops, Marketing), ensuring clinical considerations are integrated appropriately

• Scope and integrate multidisciplinary collaboration models, particularly between coaching, therapy, psychiatry, and hybrid clinic service lines

• Drive consistent integration of collaboration elements into daily care team workflows and meetings

• Facilitate strong partnerships that enhance care quality, clinician support, and patient outcomes

Operational Excellence & Visibility

• Establish lightweight but effective project management frameworks that work in a fast-moving care environment

• Create visibility into care project status, priorities, and outcomes for executive and care leadership

• Serve as the DRI (Directly Responsible Individual) for clinical initiative execution, accountable for on-time delivery and outcomes

• Prioritize and sequence clinical projects when capacity constraints or competing timelines arise

Priority Care Initiatives & Program Execution

• Lead planning, scoping, and execution of high-priority care initiatives including: daytime and summer utilization programs, multidisciplinary care integration, care quality enablement (e.g., AI tools), and clinician engagement efforts

• Ensure initiatives are resourced appropriately, delivered on time, and aligned with care, operational, and business goals

Requirements:

• 6+ years of experience in senior program/operations management within healthcare, digital health, care operations, or similarly complex, cross-functional environments

  • Nice to Have: PMP (Project Management Professional) certification or equivalent

• Demonstrated ability to manage multiple concurrent initiatives with competing priorities

• Strong comfort partnering with senior care and care operations leaders and influencing without direct authority

• Experience translating ambiguous, evolving care needs into structured operational processes

• Exceptional organizational, communication, and stakeholder management skills

• Experience working in a fast-paced, high-growth, venture-backed environment strongly preferred

• Experience partnering with C-suite or VP-level clinical leaders as an operational thought partner

• Clinical background not required; ability to quickly learn and operate effectively in care settings is essential

We offer several benefits, perks, and stipends:

• Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k

• 12 Company Holidays, Holiday Shutdown, Paid Time Off, Parental Leave

• Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement

• Stock Options

At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of a cash salary, equity, benefits, wellbeing, and opportunity. In compliance with the Equal Pay for Equal Work Act, the annual base salary range for applicants is $120,000-$180,000.

Our Commitment to Building a Diverse, Equitable, and Inclusive Workforce

At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation upon which our mission is built. We are committed to:

• building a future where all families can access inclusive, high-quality care

• creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive

• systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems

• ensuring that every employee, candidate, client, and family we serve is valued and respected

About Brightline

Brightline is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care to families and kids up to age 18. Brightline’s virtual and in-person outpatient services include diagnostic evaluation, therapy, psychiatry services (e.g. medication management), and psychological testing (to assess learning differences, school readiness, executive functioning difficulties [e.g. ADHD], and autism). In addition to Brightline’s generalized support, we offer focused programs including those that support anxiety, obsessive compulsive disorders, ADHD, and disruptive behaviors. Founded in 2019, Brightline has delivered care to tens of thousands of families with industry-leading results. We’ve been nationally recognized for clinical excellence and innovation for several years — recent awards include the Fast Company 50 Most Innovative Companies (2022) and Behavioral Health Business Companies to Watch Award (2024). Brightline is based in Palo Alto and is backed by investors including Boston Children’s Hospital, Northwell Health, Blue Cross Blue Shield of Massachusetts, Google Ventures, KKR, and Oak HC/FT.