Call Center Agent Social Media
Role Overview
As a Call Center Agent for Aljazira Bank, you will manage social media channels and handle customer inquiries through various digital platforms. This junior-level role focuses on providing excellent customer service, resolving issues, and cross-selling bank products while adhering to compliance standards. Your contributions will directly impact customer satisfaction and the achievement of call center KPIs.
Perks & Benefits
This position offers a remote work arrangement, allowing you to perform your duties from home. While specific benefits are not listed, typical remote roles often provide flexibility in work hours and opportunities for career growth within the banking sector. The culture likely emphasizes customer-centric service and teamwork, essential for achieving departmental goals.
Full Job Description
ajb Remote Working Arrangement:Remote work refers to a work arrangement where employees perform their job duties from home.Strategic Competencies:Ensure understanding of the strategic objective for the Bank and support in achieving the department's strategy and related strategic plans.Core Responsibilities:Support in managing the social media channels for the Contact Center, Managing all customer-facing digital communication platforms.Assist customers by responding to inbound calls, inquiries, requests, and complaints in a courteous, efficient, and professional manner.Collect accurate customer information and complete relevant documentation to process service requests and resolve queries.Seek opportunities to cross-sell bank products and services to customers during interactions based on identified needs.Support the achievement of assigned call center KPIs including call quality scores, service levels, and customer satisfaction targets.Inform customers clearly of available products, services, and relevant bank policies and procedures.Gather and document customer feedback, complaints, and escalation details accurately in the call center system.Help identify and escalate unresolved customer complaints or system issues to the Call Center Supervisor promptly.Coordinate with relevant internal departments to follow up on customer requests that require cross-functional resolution.Adhere to all applicable bank policies, compliance standards, and SAMA regulatory requirements at all times.Qualifications & Experience:Bachelor's in Business Administration, Banking, or a relevant major.A relevant Professional Certificate is preferred.No experience is needed with Bachelor's degree or around 1 year of experience with Diploma's degree.Prior experience in call center operations, customer service, or banking customer support or a relevant field is preferred.Key Skills:Customer-Centric ApproachCustomer Complaint ResolutionRegulatory Compliance and Risk AwarenessProduct KnowledgePlease mention the word **STRAIGHTFORWARD** and tag RMmEwMTo0Zjk6YzAxMzo3ZjU5Ojox when applying to show you read the job post completely (#RMmEwMTo0Zjk6YzAxMzo3ZjU5Ojox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
Similar jobs
Found 1 similar job
