Bilingual Customer Service & Tech Support Agent
Role Overview
This is a mid-level bilingual customer service and tech support role at Printeez, where you'll handle inbound tickets, live chat, and phone calls in English and French daily. You'll assist with order status, production timelines, refunds, and artwork issues, becoming a platform expert to onboard new customers via video calls. The role involves working independently in a remote team, directly impacting customer satisfaction and trust in the e-commerce platform.
Perks & Benefits
This is a fully remote position with worldwide location flexibility, requiring a reliable internet connection and professional workspace. The schedule is full-time Monday to Friday, with possible overtime during Black Friday, and offers experience in a tech-savvy, e-commerce environment. While not explicitly stated, typical remote perks may include flexible hours and opportunities for skill growth in customer support tools.
Full Job Description
Headquarters: Quebec, Canada URL: http://printeez.com
What you'll do every day :
Handle inbound tickets, live chat, and phone calls in both English and French. You switch languages as naturally as you breathe Help customers with order status, production timelines, reprints, refunds, artwork issues, and account questions. Become a Printeez platform expert, you'll be the person customers trust to know the system inside-out. Onboard new customers via video call and guide them through the platform for the first time.
What you need :
Fully bilingual : English AND French, written and spoken, professional level in both. This is non-negotiable. 1 2+ years in customer service : you know what a good CS interaction looks like because you've been doing this. Tech-savvy : you pick up new software fast and aren't intimidated by new tools Remote-work ready : you've worked remotely before and know how to stay disciplined, accountable, and communicative without anyone watching over your shoulder. Reliable internet + professional, quiet remote workspace Available Monday Friday, Full-time (possibility of overtime during black friday season)
Bonus points if you have: experience in e-commerce or print-on-demand, familiarity with Zendesk or RingCentral, or a track record of handling high ticket volumes with consistently high quality.We sincerely thank every candidate who takes the time to apply. Due to the high volume of applications we receive, only candidates selected for an interview will be contacted. If you do not hear from us within 3 weeks of submitting your application, please consider that your application was not retained at this time. We encourage you to apply again for future opportunities. We keep all CVs on file for 6 months.
To apply: https://weworkremotely.com/remote-jobs/printeez-bilingual-customer-service-tech-support-agent
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