Bilingual Customer Service Agent (Cantonese/English) also Korean
Role Overview
This is a mid-level remote role as a Healthcare Customer Relations Specialist, handling customer inquiries via phone and email, scheduling appointments, enrolling members in health plans, and performing administrative tasks. The hire will work independently in a customer-focused team, ensuring compassionate and accurate support to improve the healthcare experience for patients and health plan members.
Perks & Benefits
The job offers 100% remote work with compensation in USD, a full-time 40-hour week, and a great work environment with growth potential. It includes a hiring bonus of up to $800K after 6 months, requires availability during EST business hours, and provides the opportunity to contribute to elderly well-being in a supportive, culturally sensitive setting.
Full Job Description
Headquarters: New Jersey URL: https://www.thehelloteam.com/careers
We are seeking a Healthcare Customer Relations Specialist to join our remote team. In this role, you will provide compassionate, high-quality support to patients and health plan members across a variety of channels. Working from the comfort of your home, you will assist with appointment scheduling, plan enrollment, and general inquiries, ensuring each interaction reflects empathy, accuracy, and professionalism. If you thrive in a customer-focused environment and are passionate about improving the healthcare experience, we'd love to hear from you.Key ResponsibilitiesHandle customer inquiries and provide accurate information via phone calls (inbound, outbound) and emailMake outbound calls to schedule appointments and follow up with patientsEnroll members in health plans and assist with plan detailsPerform administrative tasks related to customer serviceMaintain accurate and detailed records of customer interactionsProvide exceptional service to ensure customer satisfactionQualifications & RequirementsFluency in English and Cantonese or Korean/English (verbal and written) requiredAvailability to work 9:00 AM to 5:00 PM EST (United States)Excellent communication and interpersonal skillsPrevious experience in the Healthcare sector is a plus (but not required)Previous experience in customer service is a plusMust be organized and have the ability to multitask in a fast-paced environment with attention to detailAbility to work independently and meet deadlines with minimal supervisionReliable computer (Windows 10 or newer), two monitors, and stable high-speed internet requiredCompensation & Benefits100% remote workCompensation in USDFull-time position with 40 hours per weekOpportunity to help elderly individuals and contribute to their well-beingGreat work environment with potential for growthUp to $800K in hiring bonus after 6 months (restrictions apply)This position is ideal for bilingual professionals who can effectively communicate with both English and Cantonese-speaking patients, ensuring culturally sensitive and linguistically appropriate healthcare support.
To apply: https://weworkremotely.com/remote-jobs/the-hello-team-bilingual-customer-service-agent-cantonese-english-also-korean
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