Area Manager

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

As an Area Manager, you will be responsible for assisting the Operations Manager with organizing and directing warehouse operations. Coordinating activities to ensure efficient utilization of warehouse resources and optimizing end-to-end fulfillment flow. You will be a key stakeholder in optimizing a specific operation to aid Hims/Hers grows. This role is based in New Albany, Ohio, and will report to an Operations Manager.

Schedule/Shift: Monday–Friday, 8:00 AM–4:30 PM (may require flexibility based on business needs)

Areas of Oversight may include (not limited to):

• Pharmacist Process Flow

• Pharmacy Technician Dispense

• Inventory Management

• Fulfillment

• Inbound Operations

• Compounding Operations

• Inventory Control

• Value Added Services

You Will:

• Oversee end-to-end shift/department operations across order processing, fulfillment (picking/packing), receiving, warehouse operations, inventory control, quality control, order tracking, shipping preparation, and shipping execution.

• Lead a safety-first culture by ensuring team member participation in problem-solving, corrective actions, and implementation of safe work practices.

• Partner cross-functionally with departmental leaders, pharmacy staff, and external support partners to meet service level agreements (SLAs) and patient/customer expectations.

• Manage daily execution by monitoring productivity, quality, and attendance; identify gaps and implement corrective actions to achieve operational targets.

• Troubleshoot, investigate, and resolve errors, discrepancies, and nonconformance issues to protect inventory accuracy and operational compliance.

• Coordinate with warehouse management on operating issues, including root cause analysis and recommended solutions to restore performance quickly and smoothly.

• Drive continuous improvement initiatives and lead projects that support departmental goals, standard work, and process optimization.

• Maintain staffing plans and department schedules to support fulfillment demand and prevent delays.

• Support recruiting and talent management activities, including interviewing/selection, onboarding, performance management, and development to meet performance objectives.

• Ensure all new hires and transfers are fully trained and compliant; deliver and/or coordinate training as needed and confirm training effectiveness.

• Participate in cross-shift and cross-department support, including cross-training and redeploying resources to meet critical business needs.

• Follow all environmental, health, and safety (EHS) SOPs, regulatory requirements, and equipment/policy standards, including department-specific procedures.

• Maintain flexibility to work any shift across Pharmacy, Fulfillment, and Compounding in a 24/7 operation.

You Have:

• Associate or Bachelor’s degree preferred (or equivalent experience)

• 4-6 years of leadership/people management experience required

• Proactive and motivational customer focused attitude to help set the tone for an energetic work environment.

• Excellent communications skills both verbal and written.

• Strong prioritization and time management skills with attention to detail and accuracy.

• Proficient knowledge of computers and applications such as Microsoft Office (Word, Excel), Google Docs and Gmail.

• Ability to work a flexible schedule as required to support a 24/7 operation (only if you keep this requirement)

Preferred Qualifications:

• Six Sigma (Yellow/Green Belt preferred) or equivalent continuous improvement certification

• Experience in high-growth and/or startup environments

• Experience working in or partnering with third-party logistics (3PL) providers

• Project management experience leading cross-functional initiatives from planning through execution

• Demonstrated ability to drive operational efficiencies through continuous improvement efforts

Our Benefits

Offering competitive benefits are a top priority for our company; we are extremely proud of the benefits we are able to offer to employees. Some of the benefits our team members are able to enjoy include:

• A dynamic, open & honest culture of collaborative co-workers where diverse perspectives are welcome & valued

• Competitive pay with equity compensation

• ESPP Plan

• Flexible PTO

• Holidays observances

• Quarterly Mental Health Days

• High-coverage medical, dental & vision (FSA & HSA plan options)

• Pet Insurance

• One Medical Membership

• Disability Benefits

• Employee Assistance Program

• Life and AD&D Benefits

• Fitness stipend

• Backup childcare

• Family forming resources

Conditions of Employment:

• This position will require working with Hazardous Drugs (HD) and would require that Personal Protective Equipment (PPE) be worn for the length of working with these drugs. These items would include gloves, respiratory protection, gown and other items as required.

• This position requires medical approval to wear respiratory protection in the form of negative or positive pressure respirators, including N95, full face respirator, SCBA, or Powered Air Purifying Respirator (PAPR).

• Physical exertion required. Including, but not limited to, walking up to 50% of the time, standing up to 100% of the time, squatting and bending up to 20% of the time and lifting up to 80% of the time for up to a twelve hour shift. Must be able to lift up to 50lbs.

• Due to the risk of reproductive capability in handling or compounding certain Hazardous Drugs (HD) associates must be willing to confirm that they understand the potential risks (teratogenicity, carcinogenicity and reproductive effects) of handling hazardous drugs.

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.