Appointment Setter
Role Overview
This is a junior to mid-level bilingual appointment setter role focused on handling inbound and outbound communications for a beauty salon client. Day-to-day duties include calling leads from ads, responding to SMS and social media DMs, booking appointments, and managing client follow-ups in a CRM. The hire will directly impact client scheduling and retention by ensuring a smooth experience and collaborating with stylists.
Perks & Benefits
This role offers 100% remote work from anywhere, with a competitive base salary plus commission and performance bonuses. The schedule is full-time with specific PST hours, promoting work-life balance through structured breaks and days off. You'll join a collaborative, creative environment with opportunities for growth in a company that values process improvement and team input.
Full Job Description
Headquarters: Remote URL: https://www.gowalter.co/
IMPORTANT: Please use this link to apply: https://apply.workable.com/walter-careers/j/1FB85C85CC/ We re seeking a bilingual (English/Spanish) Inbound Appointment Setter to outbound dial leads from paid ads (Facebook/Instagram) for our high-traffic beauty salon client. You ll handle calls, texts, and DMs from prospects, schedule appointments, and ensure a smooth client experience. Ideal candidates are process-oriented, confident communicators, and love connecting with clients. Brief Background
Our client is a local family-owned hair and beauty salon in Fontana, California that has been around for 21 years. They offer a large variety of services ranging from haircuts, color, highlights, eyelash extensions, hair extensions, permanent makeup, etc. We're looking for someone that's motivated, compassionate, patient, and concise in their communication.
General Overview Daily Duties
Calling all leads that opt-in to ads on Facebook or Instagram Responding to inbound SMS, Facebook DMs, and Instagram DMs that are escalated to a human when AI cannot handle it Creating follow up tasks in the CRM Booking appointments, rescheduling, and cancelling Calling no-shows to get them back on the calendar Communicating with hair stylists regarding client requests and scheduling needs EOD Reporting
Weekly Duties
Weekly Review Meeting Understand KPI targets, collaborate on ideas for improving them
Schedule This is a full time role (40 hours per week, 1 hour of break (30 min lunch, + 2 -15 min. or 1 -30 min. break) that must meet with the following schedule:
Monday: 9 AM to 6 PM PST Tuesday: Off Wednesday: 9 AM to 6 PM PST Thursday: 9 AM to 6 PM PST Friday: 9 AM to 6 PM PST Saturday: 9 AM to 6 PM PST Sunday: Off
Requirements
Language: Advanced English & Spanish (bilingual). Location: Based in Latin America with Sales Experience: Minimum 6 months of sales experience, with the ability to perform discovery, build rapport, and handle objections. Communication: Confident, articulate, and friendly on the phone; extroverted personality. Emotional Intelligence (EQ): Able to read tones, detect hesitation, and proactively address it. Process-Oriented: Detail and process-oriented, capable of following instructions and SOPs. Problem-Solving: Ability to resolve edge case scenarios independently and overcome objections CRM Literacy: Experience using a CRM and keeping leads organized. Experience using GoHighLevel is a big plus. Internet: Fast and reliable internet and back up in case of outages Computer: Minimum 6 GB RAM (8-16+ GB preferred), with a mouse. Second monitor preferred
Preferred Qualifications
1 year+ sales experience. Salon/beauty service industry familiarity (or any B2C appointment-based service business experience). Personal interest in beauty/self-care industry. Experience dealing with female clientele AI literacy, specifically with AI agents or AI-powered tools for business/sales applications
Benefits
100% Remote work from anywhere. Opportunity to work closely with a growing company Collaborative and creative work environment Competitive salary: Base salary range is $1,000-$1,400 per month plus attractive commission structure based on successful appointments completed, and performance bonuses.
To apply: https://weworkremotely.com/remote-jobs/walter-appointment-setter
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