AI Trainer
Role Overview
This part-time AI Trainer role involves annotating mortgage conversation data, providing feedback on AI responses, and testing the system to improve accuracy and customer experience. It is a mid-level position requiring 5+ years of mortgage customer service experience, focusing on enhancing AI voice agents for real-world mortgage servicing scenarios. The hire will impact the quality and effectiveness of AI interactions in financial institutions.
Perks & Benefits
The role offers flexible part-time hours of about 10 hours per week, allowing for work-from-home arrangements with no specified time zone constraints. It provides an opportunity to shape cutting-edge AI technology in a remote setting, with benefits centered on flexibility and innovation in a tech-driven environment.
Full Job Description
About KastleKastle is building the AI operating system for consumer lending. We partner with some of America’s largest mortgage lenders to transform their contact centers and compliance operations with AI voice agents.Backed by Y Combinator, Commerce Ventures, and executives from Snapdocs, Google, and WePay, we’re redefining how millions of borrowers interact with financial institutions.This is a rare chance to join at the ground floor of a company already plugged into large-scale customers and real production use cases.Role OverviewWe are looking for a part-time AI Trainer with experience operating phones in the mortgage industry. You will help improve our AI system by providing feedback on conversations, annotating data, and testing for quality. If you have worked as a customer service or collections agent for a mortgage servicer, this role is a great fit to use your knowledge to train AI in real-world scenarios.ResponsibilitiesAnnotate and label data from mortgage-related conversations.Give feedback on AI responses to make them more accurate and helpful.Train the AI system to handle mortgage servicing phone calls better.Test the AI for issues, including response quality, customer experience, explanation quality, and realism.Work ~10 hours per week on flexible schedules.Requirements5+ years a customer service agent for a mortgage servicing company.Knowledge of the mortgage industry, including escrow, payment questions, loss mitigation calls, QRPC requirements, servicing transfer questions, and customer conversations.Strong attention to detail and communication skills.Reliable internet and computer for remote work.Preferred Qualifications3+ years as a Mortgage Customer Service Supervisor.Familiarity with giving feedback to customer service agents.BenefitsFlexible part-time hours.Opportunity to shape cutting-edge AI technology.Work from home.Please mention the word **FRUGAL** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.