AI Onboarding and Ops Manager
Role Overview
This mid-level role is foundational at a seed-stage construction-tech startup. You'll own the entire customer onboarding process, from mapping contractor workflows to leading training sessions for diverse stakeholders. You'll use AI tools daily to automate and scale the onboarding motion, and your feedback will directly shape the product roadmap. This is a high-impact, high-ownership position where you'll build the onboarding engine from scratch.
Perks & Benefits
This is a fully remote role based in Latin America with US time zone overlap, offering flexibility and the opportunity to work with a small, early-stage team backed by top-tier investors. You'll have significant ownership and the chance to shape the company's customer experience from the ground up. Expect a culture that values AI-driven efficiency and high autonomy, with potential for rapid professional growth as the company scales.
Full Job Description
The Opportunity
A seed-stage construction-tech company is building the AI operating system for commercial general contractors, and they need someone to own how every new customer gets live on it. This is a foundational hire: you'll design the onboarding motion from scratch, not inherit a checklist. Success in 90 days means you've taken customers from kickoff to real adoption; by 12 months you've built an AI-assisted onboarding engine that lets one person move faster than a whole traditional team.
What You'll Own
- Take every new customer from kickoff through go-live and into real day-to-day adoption
- Map a contractor's existing processes (bidding, project management, field, finance) and rebuild them as workflows inside the platform
- Use AI to automate the onboarding and support motion itself, so it scales without scaling headcount
- Lead onboarding and training sessions for very different audiences, from company owners to field crews to finance teams
- Build a library of reusable onboarding assets and keep sharpening them with AI
- Turn what you learn on the ground into clear PRDs that shape what product and engineering build next
- Run several customer onboardings at once without letting documentation quality slip
What We're Looking For
- 3–5 years in onboarding, implementation, or customer success at a SaaS company
- You use AI tools hands-on every day to move faster, not occasionally, this is the core of the job
- A real track record of building or fixing onboarding processes, not just executing someone else's.
- Comfort running several client relationships in parallel without dropping the ball.
- Documentation and configuration work that's client-ready without a second person cleaning it up.
- Confident leading calls and training across very different stakeholder types.
Nice to Have
- Experience onboarding SMB customers
- You've written PRDs or worked closely with product and engineering
- Construction or proptech background
Details
- Location: Remote, Latin America
- Time Zone: US overlap
- Type: Full-time
About the Company
A seed-stage startup, recently funded by top-tier venture investors, building an AI platform for the commercial construction industry, a massive market still largely run on spreadsheets and group chats. The founding team are construction operators who scaled a real contracting business before building this, which gives them unusual credibility in a relationship-driven market. Small team, early stage, high ownership.
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