Account Manager
Role Overview
This is a mid-level Account Manager role on the Digital Natives team, focusing on managing and expanding relationships with existing customers of 2,000 employees or fewer. Day-to-day responsibilities include handling renewals, identifying upsell opportunities, conducting customer meetings to address concerns, and collaborating cross-functionally with sales and support teams to resolve issues and maximize retention. The hire will directly impact customer satisfaction and revenue growth by ensuring a positive experience and reducing churn.
Perks & Benefits
The role is fully remote, with hiring limited to specific US states, implying flexibility in location but likely requiring alignment with US time zones. Benefits include competitive compensation with equity, comprehensive health plans, generous vacation, 401k, and learning stipends. The company emphasizes a supportive culture with respect, honesty, and diversity, offering adjusted hours or workspace as needed, and values work-life balance with team activities.
Full Job Description
About Semgrep
Semgrep, the leader in code security for builders, empowers invention without friction. Teams catch, flag, and fix real issues before they ship, powered by security that learns as they build. Semgrep secures code as it’s written and provides guardrails that pave the road for developers to move fast and stay secure. Built for builders and trusted by security, Semgrep lives where developers work, delivering fixes without breaking flow, and giving security teams visibility, control, and confidence. Semgrep gets smarter as you build, with AI that learns your context to cut false positives and prioritize reachable vulnerabilities, validated by 95% of security reviewers across 6M+ findings. Semgrep makes zero false positives a reality with AppSec teams triaging 80% fewer false positives across Code and Supply Chain, dramatically shrinking the backlog.
Founded in San Francisco and backed by Menlo Ventures, Felicis Ventures, Lightspeed Venture Partners, Redpoint Ventures, and Sequoia Capital, Semgrep is recognized by Gartner in Application Security Testing and is trusted by leading organizations, including Snowflake, Dropbox, and Figma. Learn more at semgrep.dev.
About the role
Semgrep is one of the fastest growing companies in the code security space and on the path to become an established industry leader.
As an Account Manager on the Digital Natives team, you will have the opportunity to serve as a dedicated resource and strategic partner for our existing Digital Native customers. You will extensively interact with Semgrep team members across Sales, Sales Operations, Sales Engineering, Product, and Marketing to ensure a positive customer experience and to expand Semgrep usage within our user base.
You will have the agency and resources to not only identify problems, but also solve them with a bias towards action. Reporting to the RVP of Mid-Market Sales, this position will give you the chance to make an impact at the highest level to maintain and expand Semgrep’s customer base. Our users are the judge here at Semgrep, and you will have the ability to keep our customers feeling happy, valued, and excited to be part of the Semgep journey.
You are ideal for this role if you have
Experience in pre-sales roles including Sales, and Sales Development
Superior communication skills and high level of emotional IQ
Great organizational skills and acute attention to detail
Ability to work cross-functionally with different departments
General understanding of developer tools and technical acumen is a major plus
Coachability, curiosity, and tenacity
What you will do:
Take over the renewal process for Digital Native accounts (2,000 employees and below)
Work with account executives to identify upsell and cross sell opportunities
Conduct regular meetings with existing customers to establish overall sentiment/ identify concerns and address them head on/ improve overall customer satisfaction
Partner with support, sales and technical account management teams to drive customer issues to resolution
Crisply communicate with customers to confirm their renewals, complete them on time, and maximize Semgrep’s Gross Dollar Retention (reduce churn wherever possible).
Compensation:
The estimated starting annual salary range for this position is $84,000 to $93,000* ($120,000 - $132,000 Uncapped OTE) USD. The actual base salary will be determined based on a number of factors, which may include job-related skills, relevant experience, qualifications, location, internal equity, and market data. In addition to base salary, total compensation may include equity, variable compensation, and benefits. We view equity as a meaningful part of our compensation philosophy and a way for employees to share in the long-term value they help create.
Compensation ranges are reviewed regularly and may be adjusted as the role, individual performance, or market conditions evolve.
What we offer (full time employees only)
Our goal is to competitively and fairly compensate every Semgrep employee with a system that equally rewards those who are vocal and those who are less comfortable making demands during the final steps of the hiring process. To that end, we generate internal compensation bands that are used when discussing and negotiating salaries. We update these based on market data to make sure they’re above the average for comparable roles.
We also invest in our employees’ well-being and long term success with comprehensive health plans, generous vacation time, 401k, learning stipends, and more. Our benefits are for everyone, so that you’re taken care of, and we work with individuals to make sure you have what you need, whether that’s quiet work space, adjusted hours, or something else.
Who we are
We have people from France and the Philippines, physics and philosophy, formal methods research and full fledged corporations. We’re new parents and new grads, aspiring authors and aspiring Americans, dog lovers and dogfooders. We get together often to bike, bake, and meet up in parks. In our interactions, we believe respect and honesty go hand in hand, and prioritize both.
Semgrep is an equal-opportunity employer seeking a diverse range of backgrounds. We value who you are — including your cultural heritage, your socioeconomic status, your age, your race, your gender, your sexual orientation, your disabilities. We value what’s vitally important to you — your family, your religion, your politics. We value what you love in this world — your music, your weekend pursuits. We believe in welcoming varied professional backgrounds, educations, and interests. If you’re exceptional in your role, believe in Semgrep’s mission, and treat Semgrep’s values as your own, you belong here.
Please Note: For US-based roles open to remote work, we are currently able to hire employees in the following states only: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, Missouri, Nebraska, New Jersey, New York, North Carolina, Oregon, Tennessee, Texas, Virginia, Washington, and Wisconsin.
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