Account Manager

Who We Are:

PE-backed start-up, DoseSpot is a dynamic and innovative leader in the electronic prescribing software market, and its subsidiary, pVerify, is an industry leading insurance verification solution. We are on a hyper-growth curve at the intersection of the software and healthcare industries. We need great team members to capitalize on these opportunities and improve the healthcare experience for patients and doctors alike. DoseSpot and pVerify have an exciting opportunity to join a fun and growing team, benefit from strong market tailwinds, and be part of an exciting opportunity to ensure mission-critical prescriptions and verifications are delivered on time and without error. 

Preferred Location - East Coast

The Role:

As an Account Manager II, you’ll manage a diverse portfolio of clients with growing complexity and strategic importance. You’ll serve as a trusted advisor, proactively driving adoption, retention, and growth through expert guidance and solution alignment.

What you'll do:

• Own a portfolio of mid-to-large accounts, serving as a trusted advisor to customer stakeholders and executive sponsors.

• Lead renewal and upsell discussions to expand product adoption and drive revenue growth within assigned accounts.

• Forecast and track key account metrics, using data insights to identify opportunities for improvement and value expansion.

• Partner cross-functionally to ensure solutions are delivered on time and to scope, proactively addressing risks or escalations.

• Lead quarterly business reviews and communicate client performance outcomes to leadership and stakeholders.

• Collaborate with Sales to identify and pursue new business opportunities within existing client portfolios.

What you'll bring:

• Bachelor’s degree or equivalent experience.

• 5+ years of experience in account management, customer success, or client-facing roles in SaaS or healthcare solutions including direct exposure to revenue cycle management (RCM), eligibility verification, or payer data workflows.

• Proven ability to manage complex client relationships and communicate with senior stakeholders.

• Strong analytical, strategic, and problem-solving skills.

• Confident communicator capable of influencing internal and external decision-makers.

Benefits & Perks:

🌍Remote work environment with a flexible work schedule to encourage work-life balance

✈Annual company offsite

🌴Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave

💙 Medical, dental, and vision insurance for you and your family, plus a company funded FSA & HSA (dependent on which medical plan you choose)

💰401(k) company match

💸One-time workspace reimbursement to help you optimize your remote workspace

DoseSpot is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.