Account Manager
Role Overview
This is a senior-level Account Manager role at Deliveroo, where you will independently manage a portfolio of high-value restaurant partners to drive commercial success and strategic growth. You will be part of a fast-paced, cross-functional team, using data analysis tools like Excel and Looker to optimize performance and lead initiatives that enhance partner profitability and customer experience. Your impact includes meeting revenue targets, conducting quarterly business reviews, and executing data-driven strategies to expand the business.
Perks & Benefits
The role is fully remote, likely requiring flexibility to collaborate across time zones, with a focus on a supportive and inclusive workplace culture. Benefits include healthcare, well-being programs, parental leave, pensions, generous annual leave, and opportunities for charitable time off, though specifics vary by country. The environment emphasizes diversity, equity, and inclusion, offering adjustments for candidates during the hiring process to ensure fairness.
Full Job Description
The Account Manager plays a pivotal role in driving Deliveroo’s restaurant partnerships to the next level of performance and profitability. This role goes beyond day-to-day management; it requires ownership of a portfolio’s commercial success, strategic growth planning, and execution of data-driven initiatives that enhance partner performance and customer experience.
As an experienced professional, the L3 Account Manager acts as a trusted advisor to partners, a strategic collaborator across internal teams, and a proactive problem-solver capable of making independent, high-impact decisions.
Key Responsibilities
Strategic Account Ownership
Independently manage a diverse portfolio of high-value restaurant partners, ensuring strong growth and sustainable performance.
Develop and execute tailored business strategies based on data insights to maximize partner sales, retention, and satisfaction.
Identify opportunities for category expansion, new business initiatives, and portfolio optimization.
Lead quarterly business reviews (QBRs) and performance deep-dives with partners, providing actionable insights and strategic recommendations.
Commercial Growth & Analysis
Own commercial outcomes for your portfolio, including revenue targets, promotional ROI, and profitability metrics.
Use data analysis tools (Excel, Looke) to identify trends, optimize pricing, and assess campaign performance.
Lead negotiation and execution of partner-funded or co-marketing campaigns to drive incremental order volume.
Requirements
Proven experience in account management, business development, or strategy, preferably within food delivery, F&B, or e-commerce.
Exceptional analytical and problem-solving skills; advanced proficiency in Excel
Demonstrated ability to manage complex portfolios independently, meeting or exceeding revenue and retention targets.
Strong commercial acumen with experience in contract negotiation and ROI-driven decision-making.
Excellent written and verbal communication skills in Arabic and English
Proactive, data-led, and results-oriented mindset with a passion for improving partner success.
Team player who thrives in fast-paced, cross-functional environments.
Workplace & Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific; please ask your recruiter for more information.
Diversity
We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don’t hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
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