Account Executive, Velocity Grower (Japanese-speaking)
Role Overview
This mid-level Account Executive role involves managing a portfolio of SMB users at Stripe, focusing on growth and retention by proactively identifying upsell opportunities and handling contract renewals. The hire will work within the Existing Business team, engaging in strategic and technical conversations with stakeholders like CTOs and CFOs to drive commercial outcomes. They will collaborate cross-functionally to solve complex client needs and enhance product offerings, directly impacting revenue growth and client satisfaction.
Perks & Benefits
The role is based in Tokyo, implying a hybrid or in-office setup with potential flexibility typical of tech companies. It offers career growth through dynamic responsibilities and cross-functional collaboration, with a culture that values adaptability, teamwork, and persistence. Benefits likely include competitive compensation, professional development opportunities, and a supportive environment for working with global clients, though specific perks are not detailed in the posting.
Full Job Description
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Existing Business team is a highly consultative group that manages relationships with and is responsible for the growth and retention of Stripe’s fastest growing users.
What you’ll do
As an Account Executive (Existing Business), you’ll identify opportunities for our users to get the most out of Stripe by quickly understanding our users’ needs in order for them to grow with us. We’re looking for a well-rounded strategic operator who is capable of engaging in business-level and technical conversations at multiple levels of the organisation, including CTO, COO, and CFO in order to drive commercial outcomes. You are used to building value in competitive situations and enjoy working on products that require deep product understanding, combined with technical knowledge.
This is a dynamic role, evolving rapidly. If you’re hungry, smart, persistent, adaptable and a great teammate, we want to hear from you!
Responsibilities
- Be responsible for managing a portfolio of Stripe’s SMB users.
- Proactively identify growth opportunities with existing accounts, manage outreach strategies and drive upsell.
- Strategically identify, engage, grow and retain Stripe’s fastest growing SMB users
- Work with cross functional teams in collaborative way to achieve your and team target
- Manage incoming and proactive contract renewals and close business with existing accounts.
- Balance reactive client requests along with proactive engagements to maximise impact and client value.
- Solve complex client needs and work across product, marketing, risk and operations teams to improve our product.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 3 years of experience in solution sales field or customer success
- Be responsible for managing a portfolio of Stripe’s SMB users.
- Proactively identify growth opportunities with existing accounts, manage outreach strategies and drive upsell.
- Superior verbal and written communication skills in both English and Japanese
- Strategically identify, engage, grow and retain Stripe’s fastest growing startup users.
- Manage incoming and proactive contract renewals and close business with existing accounts.
- Balance reactive client requests along with proactive engagements to maximise impact and client value.
- Solve complex client needs and work across product, marketing, risk and operations teams to improve our product.
Preferred Qualifications
- Ability to understand the Stripe API
- Experience with Excel and SQL, or a willingness to learn.
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