Account Director, Healthcare (Immunology)

Overview

FWD People is a full-service strategic marketing agency delivering meaningful and measurable results in the health and non-profit sectors. We take pride in being our clients' trusted strategic partner — staying ahead of the curve, and leveraging our expertise and foresight to help them navigate change and seize opportunities. We approach every challenge with a commitment to innovation, excellence, and empathy and we seek the same qualities in our leaders. As a fast-growing, senior team, we're excited to welcome more forward-thinking individuals who will help us drive growth, foster positive change within our client's industries, and have fun along the way.

As Account Director you will work hand in hand with clients to cultivate and strengthen relationships, and deliver impactful, strategic work. In this client-facing role, you'll serve as the primary point of contact for senior clients and the internal leader of projects, overseeing the successful delivery of fast-paced projects across 1-2 key accounts exceeding $2M yearly. You'll provide strategic guidance, recommend compelling marketing solutions, and help ensure flawless implementation and delivery while contributing to broader agency growth. You have a strong background in healthcare marketing (preferably immunology) and are eager to learn new industries and grow with us.

What You'll Do

• Serve as the primary point of contact for senior clients, establishing strong relationships and developing an in-depth understanding of clients' businesses, competitors' strategies, and market conditions to guide internal teams' efforts.

• Operate as both a strategic client partner and a project manager, overseeing project budgets, staffing plans, and proactively identifying and addressing budgetary concerns and resource challenges.

• Oversee and guide the day-to-day activities of account managers and cross-functional project teams, ensuring delivery of high-quality assets and deliverables aligned with project goals and client expectations.

• Lead quality control by reviewing and approving all assets before sharing with clients and/or partners to ensure they meet brand standards, client expectations, and quality benchmarks.

• Become a specialist in clients' Legal and Regulatory review processes, ensuring clean submissions with previous learnings applied.

• Play a significant role in business development, seeking out new opportunities and areas for organic growth with accounts, while also contributing to proposals and new business pitches.

• Provide mentorship and support across projects throughout each phase while maintaining a roll-up-your-sleeves mentality, ensuring clients are always supported.

• Contribute to agency best practice codification including process development and improvement.

What You'll Bring

• 10+ years of experience with a proven track record in account and project management roles, preferably in a small-to-mid-sized agency environment.

• At least 4 years of experience working with healthcare, diagnostics, and/or biotech clients.

• Demonstrated ability to develop, grow, and extend meaningful client relationships, with a track record of success in driving growth and new business initiatives.

• Experience working closely with executive teams and managing high-level client relationships while simultaneously driving and inspiring teams to successfully deliver multiple high-value, fast-paced projects.

• Strong ability to anticipate and identify potential challenges before they arise, ensuring proactive solutions and smooth project execution.

• Concise written and verbal communication skills across all mediums, internally and externally.

• Self-motivated team player with a positive attitude, strong soft skills, and an entrepreneurial approach to problem-solving in a fluid environment.

• Passionate about growth and continuously expanding skillsets while leading new initiatives.

Nice-to-Haves

• Experience in immunology, oncology, neurology, or rare disease categories.

• Background working with biotech or small-to-mid-sized pharma clients.

• Familiarity with FDA guidance and promotional review processes.

• Experience leading business development initiatives or new business pitches.

Who You Are

• A natural leader who inspires teams to deliver exceptional work while building trust with senior client stakeholders.

• A strategic thinker who connects client business objectives to creative solutions and flawless execution.

• A proactive problem-solver who anticipates challenges and creates solutions before issues arise.

• A relationship builder who cultivates meaningful partnerships that drive growth and long-term success.

Working at FWD People

We are a senior team that champions integrity, adaptability, excellence, and growth. Here, you'll collaborate with solution-focused colleagues to advance both our clients and our teams.

Our office is located in Brooklyn Heights, and we offer a flexible hybrid work schedule. We value in-person collaboration and connection but also understand the importance of offering the flexibility to work from home.

We are dedicated to creating a diverse, equitable, and inclusive workplace where everyone feels valued and respected. As an equal-opportunity employer, we welcome differences in race, gender, age, sexual orientation, disability, and more. We believe that diversity drives innovation and success, and we are committed to ensuring equal opportunities and fostering a culture of respect and collaboration.

Interviewing at FWD People

We believe in transparency and respect for your time. Our hiring process is designed to be open, fair, and as straightforward as possible, giving you a clear picture of what to expect while also giving us a chance to get to know you. Here's how it works:

• Initial Conversation: A friendly chat to learn about your background, goals, and what excites you about this opportunity (and in general).

• In-Depth Interview: A deeper discussion about your skills, experiences, and how you envision contributing to our team.

• Scenario Conversation: A collaborative discussion where we'll walk through a few real-world scenarios together. This is an opportunity to show us how you think through challenges, make decisions, and approach problem-solving.

• Final Interview: An onsite conversation with some additional folks on our team and leadership to explore how your unique talents align with our mission and values.

We know that interviewing can sometimes feel overwhelming, which is why we're committed to keeping the process clear and communicative every step of the way. We're excited to learn more about you and appreciate you taking the time to get to know us!

Benefits & Comp

At FWD, we believe in supporting our team both personally and professionally. We offer excellent benefits, including 25 days off per year +16 paid holidays, matching 401(k), medical, dental & vision, paid maternity & paternity leave, home office setup, yearly team retreats, and a comprehensive professional development program including executive coaching and a yearly professional development stipend. As we continue to grow, we enhance our benefits package to meet the needs of our team.

The salary range for this role is $130,000-$160,000. This role is based in NYC (Brooklyn) with a flexible hybrid work schedule or remote based on location.