Remote SLAs (Service Level Agreements in Distributed Teams)
Remote SLAs define the expected service levels for support, IT, or operational processes across distributed teams.
What Are Remote SLAs?
SLAs specify response times, resolution targets, and ownership for services delivered across time zones.
Common SLA Elements
- Target response time
- Expected resolution timeframe
- Escalation pathways
- Metrics for performance tracking
Why SLAs Matter
- Sets clear expectations
- Improves accountability
- Ensures consistent service quality