Follow-the-Sun Workflow (Definition & Use in Global Teams)
A follow-the-sun workflow hands off work across time zones so progress continues almost around the clock.
What Is a Follow-the-Sun Workflow?
In a follow-the-sun workflow, teams in different regions pass work to each other as their workday ends, allowing projects or support to move forward continuously.
When It's Useful
- 24/7 customer support or incident response
- Time-sensitive projects that benefit from continuous progress
- Global product development with teams on multiple continents
Risks and Mitigations
- Context loss at handoff → use detailed written updates
- Ownership confusion → define clear leads and responsibilities
- Burnout from trying to be online across time zones → respect handoff boundaries
Related Terms
Related Guides
- Timezone-Independent Work
Timezone-independent work enables global teams to operate without requiring overlapping hours.
- Distributed Team
A distributed team works from multiple cities, countries, or continents without a central office.
- Remote Customer Support Jobs: A Starter Guide
Learn what remote customer support roles look like, what skills you need, and why they are a popular entry point into remote work.
- Global Hiring
Global hiring allows companies to recruit talent from any country, not just their home region.