Assembled

About Assembled

Assembled is a workforce management platform designed specifically for customer support teams. The company provides tools that help support leaders forecast demand, schedule agents efficiently, and analyze performance metrics to optimize their operations. Their typical customers are mid-to-large sized companies with substantial customer support operations across various industries like e-commerce, fintech, and SaaS. Assembled's main product is a cloud-based software that integrates with popular help desk platforms to streamline workforce planning and improve team productivity. The company embraces a remote-friendly culture, with distributed teams collaborating across different time zones, which allows them to hire talent globally and maintain flexibility for employees.

Company Culture

Assembled fosters a collaborative and data-driven culture where teams work closely to solve complex problems in customer support operations. The environment emphasizes transparency, with regular cross-functional meetings and open communication channels to align on goals. Employees typically experience a fast-paced, growth-oriented atmosphere that values both individual ownership and team success.

Our Values

Customer-centricity, data-driven decision making, collaboration, innovation, integrity, and fostering a supportive team environment.

Benefits & Perks

Typical benefits include comprehensive health insurance (medical, dental, vision), remote work flexibility with home office stipends, competitive equity options, generous paid time off, and professional development budgets. The company also offers wellness programs, parental leave, and retirement savings plans, aligning with standard tech industry perks for distributed teams.

Roles & Teams We Hire For

Skills & Tools You'll Use

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